Business Technology Partners

IT Support

BTP provides all-inclusive tech support for one monthly fee called TeraCare™. We work with other technology companies to gain a competitive advantage for you. In addition to handling the basics, like keeping your computers running, we bring our white glove service to every client, catering IT offerings to your company and industry.

All TeraCare™ plans include the following:

Blue Teracare

Management and Monitoring

Management and monitoring of servers, desktops, cloud services and key network devices

All needed system administration and system maintenance tasks

Preventative network and desktop maintenance

Management of all IT services and deployment of Microsoft patches

Hardware and software asset management, procurement and installation

Lifecycle planning of server and key network devices

End-User Support

Unlimited access to BTP's Help Desk during business hours

Installation and management of standard applications

Desktop application upgrades and minor additions sourced through BTP

MACs (Move/Add/Change) on BTP managed equipment

Optional Advanced Services & Security

IT support for managed laptops even when users are out of the office

Comprehensive antivirus protection for all managed machines

Industry-leading antispam protection for managed mailboxes

Anti-spam protection for managed mailboxes

Comprehensive anti-virus protection for managed machines

User friendly anti-phishing awareness training

Zero-trust endpoint protection for devices

Penetration testing to identify and address vulnerabilities

Custom software packaging and deployment

Professional services available for CTO level consulting and expert assistance with security compliance