IT Support

BTP provides all-inclusive tech support for one monthly fee-- called TeraCare™. We work with companies that use technology to gain a competitive advantage. In addition to handling the basics—like keeping your computers running—we bring our large company experience to every client. At BTP, we work to make sure our clients succeed.

All TeraCare™ plans include the following:​​


Management and Monitoring

  • 24/7 monitoring of servers, desktops, and key network devices
  • Preventative network and desktop maintenance
  • IT management services and installation of Microsoft software patches
  • Afterhours regular system maintenance

Strategic Planning

  • Hardware and software asset management
  • Lifecycle planning of server and desktop hardware
  • Formal bi-annual review
  • Performance and uptime reporting

End-User IT Support

  • Unlimited access to the BTP helpdesk during business hours
  • Unlimited access to onsite IT support during business hours through our helpdesk support team
  • Desktop application upgrades and minor additions sourced through BTP
  • Moves, Additions, and Changes on managed equipment

Advanced TeraCare Services

  • TeraCare™ Anywhere – IT support for managed laptops even when users are out of the office
  • TeraCare™ AntiVirus – Comprehensive antivirus protection for all managed machines
  • TeraCare™ AntiSpam – Industry-leading antispam protection for managed mailboxes
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